中國·吉氟利銷售中心始終秉承顧客至上的服務(wù)理念，著力謀求與經(jīng)銷商實現(xiàn)雙贏的途徑，中間還建立了科學(xué)的物流配送體系，編織了強(qiáng)大的物流網(wǎng)絡(luò)，既體現(xiàn)了高效的配送能 力，又合理壓縮了配送成本,為適應(yīng)市場細(xì)分的營銷要求，以顧客滿意度為標(biāo)準(zhǔn)，積極開拓專業(yè)市場,每年都取得了理想的業(yè)績，為實現(xiàn)公司的宏偉目標(biāo)作出了巨大的貢獻(xiàn)。
+ 服務(wù)熱線：0577-86621471
+ 圖文傳真：0577-86622899
+ E-mail: [email protected]
1．在客戶正常的儲運、保養(yǎng)、使用條件下，因產(chǎn)品的制造質(zhì)量問題而不能正常使用時，提供三包（保修、包退、包換）服務(wù)。
2．在接到質(zhì)量信息反饋時，將在24小時內(nèi)提出處理意見，并做到１００小時內(nèi)趕到現(xiàn)場處理問題，待正常運轉(zhuǎn)后，再分析原因，明確責(zé)任。
3．為出廠產(chǎn)品提供必要的技術(shù)文件和產(chǎn)品合格證書。
4．根據(jù)客戶需求或協(xié)議及時提供備品、備件和安裝、調(diào)試、維修服務(wù)及對客戶有關(guān)人員進(jìn)行技術(shù)培訓(xùn)。
5．大型工程項目，將根據(jù)招標(biāo)文件的要求組織生產(chǎn)、測試、檢驗，并配合客戶現(xiàn)場驗收。
6．嚴(yán)格按照IS09001標(biāo)準(zhǔn)組織原材料、零部件的采購和產(chǎn)品的生產(chǎn)、檢驗?？蛻粼谑褂卯a(chǎn)品的過程中，如發(fā)現(xiàn)產(chǎn)品不能正常使用時，可立即向營銷中心售后服務(wù)部咨詢，并將所用 產(chǎn)品的型號、規(guī)格、使用環(huán)境、故障情況、購買日期和服務(wù)要求詳細(xì)說明。經(jīng)售后服務(wù)部提出處理建議后，仍不能解決的，再決定派人或作其他處理。
China Geely Sales Center always adheres to the customer-oriented service concept, and strives to achieve a win-win approach with dealers. A scientific logistics distribution system has also been established in the middle, and a strong logistics network has been woven, which not only reflects efficient distribution capabilities, but also Reasonably compress distribution costs, in order to meet the marketing requirements of market segmentation, take customer satisfaction as the standard, actively explore the professional market, and have achieved ideal results every year, making a tremendous contribution to the realization of the company's grand goals.
+ Service Hotline: 0577-86621471
+ Fax: 0577-86622899
+ E-mail: [email protected]
1. Under the normal storage, transportation, maintenance and use conditions of the customer, when the product cannot be used normally due to the manufacturing quality problems, three guarantees (warranty, return, replacement) service is provided.
2. When receiving quality information feedback, it will put forward treatment opinions within 24 hours, and rush to the scene within 100 hours to deal with the problem. After normal operation, analyze the reasons and clarify responsibilities.
3. Provide the necessary technical documents and product qualification certificates for products shipped from the factory.
4. Provide spare parts, spare parts and installation, commissioning, maintenance services and technical training for customer personnel in accordance with customer needs or agreements.
5. Large-scale engineering projects will organize production, testing, and inspection according to the requirements of the bidding documents, and cooperate with the customer on-site acceptance.
6. Strictly follow the IS09001 standard to organize the procurement of raw materials and components and the production and inspection of products. In the process of using the product, if the customer finds that the product cannot be used normally, he can immediately consult the after-sales service department of the marketing center, and explain in detail the model, specifications, use environment, fault conditions, purchase date and service requirements of the product used. After the after-sales service department puts forward the treatment suggestions, if it still can not be resolved, then decide to send someone or do other treatment.
